ToyzGuru ships within India only and uses reputable courier companies such as Delhivery, Xpressbees, DTDC, Bluedart, etc. You can reach us at support@toyzguru.in anytime, which will be considered between Monday-Saturday, 11am-7pm in case of any queries. You will receive an email and/or text message with tracking details once your order has been dispatched.

ToyzGuru has a strict No Refunds policy across the website, but an option for replace/exchange is available only if the reason is genuine. This also means that all the products you receive are – Original, Unopened and of High quality. This is an unparalleled commitment in an eCommerce driven by returns and exchanges.

1. Information We Collect

To process checkout drops, we collect essential customer coordinates: full name, email address, delivery shipping address, telephone number, and secure payment tokens. We do not store full credit card credentials on our servers.

2. How We Protect Your Coordinates

All transactions undergo 256-bit Secure Socket Layer (SSL) encryption protocols. Your data is stored on sandboxed localized systems (`localStorage` during prototype review) and is isolated from third-party networks.

3. Cookies & Tracking

We utilize cookies solely to maintain active sessions, track shopping cart inventories, and save user account credentials locally. We do not load advertising networks or cross-site behavioral tracking scripts.

4. User Rights & Data Deletion

You maintain absolute sovereignty over your profile. You may edit your data in your profile settings dashboard at any time or request complete erasure of your transaction histories by contacting our vault desk.

1. Agreement to Terms

By browsing our website, creating customer profiles, or placing orders on the ToyzGuru store, you consent to compile with these Terms and Conditions. Our products are sold strictly for personal collector use and are not authorized for immediate commercial resale.

2. Product Representations & Stock drops

We work to represent colors, models, and specifications of mechanical gears in absolute high fidelity. However, as items are handcrafted and limited, drop availability is subject to change. Placing an item in your cart does not lock or reserve the inventory.

3. Payment Authorization

All transactions undergo real-time simulation checks. By submitting payment forms, you affirm that the credentials entered belong to you and have sufficient limits. Invalid authorizations will trigger immediate transaction cancellations.

4. Limitation of Liability

ToyzGuru represents our collectibles in standard working status. We are not liable for incidental damage resulting from misuse of mechanical watches or scale diecast structures, nor are we liable for local system service issues.